|
What Size do I need?
Use a tape measure to measure your waist across your belly button, and again around your chest under the arms then refer to the above chart for the best fit. If you do not have a tape measure, we recommend that you order in the same size as your normal clothes with the best fit.
What if I’m between sizes, what size should I order?
We recommend that you order the size to accommodate your bigger measurement.
Should I order the Insta Slim shirts in a smaller size for better results?
We recommend that you purchase these in the same size as your normal street clothes or follow the size chart for the best fit. The shirts are already compressed and made to offer the slimming and support needed.How do I get the shirts on?
You may find the shirts snug and hard to put on the first time you wear them. This is normal. We recommend folding up the bottom hemline 2-3” before you pull it over your head. This will make it easier to grab and pull down over your stomach.
How do I clean my shirts?
Machine wash, use non chlorine bleach, Tumble Dry low or line dry, do not iron.
How long will it take for my order to process?
Orders are authorized, downloaded, charged and processed within 24 business hours (1-busines day). Most Orders received by 10AM Mon-Fri are shipped the same day, after 10AM they ship the following business day. Please keep in mind that we are CLOSED weekends and Holidays
How long will it take for my order to ship?
Orders are shipped upon receipt of payment with the exception of occasional B/O on same day if ordered Mon-Fri before 10AM PST, after 10AM PST the order is shipped the following business day. Please keep in mind we are closed weekends and holidays.
How long will it take for my B/O to ship?
Back Orders: Out of Stock items are charged immediately and usually shipped within 1-2 weeks from order date with Rush delivery at no additional cost to customer, backorder days vary per style, color and size. Update the FAQ to the above and as the footer as well.
How soon can I expect to receive my order? (Below Guarantee dates apply ONLY to the 48 states)
Standard Delivery 10-14 Business Days from order processing - (could be sooner but not guaranteed)
Rush/Express 5-7 Business Days from order processing - (could be sooner but not guaranteed)
2nd Day Air 2 Business days from order processing
Is there a shipping surcharge for my order?
Yes, only if your order is shipping outside the USA such as Canada add $25, International Add $60 to the $9.95 standard shipping. Delivery dates cannot be guaranteed, and we are not responsible for customs fees, duty charges or other charges.
What is your Refund & Return Policy?
Insta Slim has a 30-day money back unconditional guarantee. You may return all unused products within 30 days for a full refund, less shipping/handling & processing charges. A restocking fee of $9.95 will be deducted from refund amount on all return orders.
Caution: Returns that are damaged (example: tags removed, torn, ect.) appear to be worn, soiled or with deodorant stains will not be accepted. If recieved item is defective, please call immediately and keep garment to send back for inspection/replacement.
Return unused items to: Buy Insta Slim
Please include the reason for the return.
Important Note: Please be sure to request delivery/tracking information, Insta Slimn/InstantFigure is not responsible for lost packages.
Returns - please allow 1-2 weeks turn-around time for exchanges from date of receipt of qualifying return item. You pay to return the item back to us, and we'll exchange and ship it out at no charge on even exchanges. Canada and International returns canot be exchanged, these will be refunded or issued a merchandise credit towards a new purchase if received past the 30-days money back guarantee.
Refunds - please allow up to 30-days (1 billing cycle) for the refund to appear on your statement, please keep in mind S/H is non-refundable and qualifying return must be received within 30-days of delviery date to qualify for a refund. Returns received past the days can be exchanged or issued a merchandise credit good for 12-months, if none of these options appeal to you, the item can be returned to you at your expense.
Online Orders
Customer service is available Monday through Friday 8:30 AM to 5:00 PM Pacific Time, Online orders can be placed 24 hours a day 7 days a week, All orders are authorized LIVE therefore once the order has been complete the order total cannot not be changed.
How do I check the status of my order?
Please go to My Account after logging in, Call us or email service@instaslim.com. A customer service representative will be more than happy to help you out. Please allow up to 24 business hours for email response.
How do I revise an order I just placed online?
To revise an order you just placed call Customer Service or email service@instaslim.com to revise your order. The order total cannot be revised due to LIVE authorizations, however the color/szie can be changed (as long as they are the same price and if the order has NOT already been processed. Please allow up to 24 business hours for email response.
How do I cancel an order I just placed?
To cancel an order you just placed call Customer Service or email service@instaslim.com and cancel your order. The order cannot be cancelled if it has already been processed. Please allow up to 24 business hours for email response.
How do I get my confirmation number?
Due to the advanced Spam Blockers now installed in a lot of email programs your email confirmation may have not made it to you. Call Customer Service or email service@instaslim.com to retrieve the order number for your records. Please allow up to 24 business hours for email response.
How do I receive items that were missing from my order?
To check on the remainder of your order, call Customer Service or email service@instaslim.com. Please allow up to 24 business hours for email response.
How do I contact customer service if my order was placed through the TV infomercial?
If your order was placed for Insta Slim call us email service@instaslim.com if
not Insta Slim, you will need to call the same company you ordered through, from the TV for assistance. We do not have any phone number or information for any other company you ordered through. Please do not try to contact us, as you will not be assisted.
**NOTE** If your order was not placed on our site https://www.instaslim.com the customer service phone number and email address provided will be not be able to assist you as we do not have access to orders placed anywhere else other than our site.
|
